CLIENT SUPPORT
A human at the console.
A human at the console.
24/7. Across continents.
Cylentrix support is operated by humans, not by ticket-routing logic. Three follow-the-sun centres. Named owners. Escalation paths that lead to executive accountability — not to a different ticket queue.
→SUPPORT CHANNELS
Five ways to reach us.
PRIORITY 1
24/7 SOC Hotline
Active security incident, breach indicator, ransomware activity. Direct line to the SOC duty manager.
PRIORITY 1
24/7 NOC Hotline
Network outage, connectivity loss, or major operational incident affecting business operations.
SLA-BACKED
Helpdesk Portal
Ticketed support across IT, cyber and connectivity issues, with SLA-backed routing and escalation.
EMAIL
Account Management
Engagement-level matters — scope, commercials, steering committees, executive escalation.
EXECUTIVE
Executive Escalation
For matters that require executive attention — contractual, reputational, or material risk.