Annual maintenance contracts for hardware, software and IT infrastructure — onsite, remote, and parts-backed across India and global locations.
AMC contracts have become commodity wallpaper — until something breaks at 2am. Cylentrix delivers AMC as an engineered service: parts SLA, onsite engineer SLA, and quarterly preventive maintenance.
A complete capability set engineered, deployed and operated by Cylentrix engineers — measured against documented client outcomes.
Server, storage, network, end-user — multi-OEM coverage.
Parts-included or labour-only models, scoped against client preference.
4-hour, 8-hour, NBD, and 24x7 onsite SLA tiers.
Quarterly PM cycles with documented checklists.
Forward-stocked spares and rapid replacement logistics.
Single contract spanning Dell, HPE, Cisco, Lenovo, Juniper and more.
Per-asset coverage, end-of-life tracking, renewal forecasting.
Lifecycle planning to retire legacy assets without surprise.
Typical outcomes Cylentrix has delivered on AMC Services engagements. Specific metrics depend on baseline, scope and operating cadence.
Service tiers are engineered around real operations cadence, not RFP boilerplate. Each tier ships with documented SLAs and named accountability.
Cylentrix is vendor-neutral. We select platforms against use case and operating model — not vendor relationships.
Onboarding for AMC Services typically runs 4-8 weeks from contract for foundation tier; longer for mission-critical multi-site engagements. Time-to-first-value is engineered around acceptance gates, not vendor calendars.
Pricing combines a baseline managed-service run-rate with consumption-linked components for variable workload. Multi-pillar engagements (cyber + IT + telecom) typically deliver 18-30% lower TCO vs siloed vendors.
Yes. AMC Services engagements regularly span on-prem, AWS, Azure and GCP. Engineering and operations are unified across these environments under a single accountable model.
Yes. Cylentrix operates across India, USA and Singapore — supporting clients globally with follow-the-sun coverage and regional engineering presence.
Each engagement ships with a control-evidence pack mapped to the relevant regulatory frameworks (RBI, SEBI, IRDAI, ISO 27001, SOC 2, PCI-DSS, HIPAA, GDPR, DPDPA). Quarterly business reviews include compliance posture as a standing agenda item.
Book a 30-minute strategy call with a Cylentrix principal — under NDA on request, no slideware, no upsell pitch.