SOC OPERATIONAL · 24/7 India · USA · Singapore
VOIP & SIP TRUNKING

VoIP
& SIP
with carrier-grade voice.

Carrier-grade SIP trunking and IP voice with HA, DR-ready architecture, and integrated session border control.

01The Problem We Solve

Why most deployments
under-deliver.

Voice is invisible — until it isn't. Cylentrix engineers SIP trunking and IP voice as carrier-grade infrastructure: SBC engineering, codec discipline, and DR-paired voice architecture.

02Capabilities

What VoIP & SIP Trunking includes.

A complete capability set engineered, deployed and operated by Cylentrix engineers — measured against documented client outcomes.

01 / 08

SIP trunking

Carrier-grade SIP from Tata, Airtel, Verizon and global carriers.

02 / 08

Session border control

Ribbon, AudioCodes, Oracle SBC engineering for security and interoperability.

03 / 08

PBX & UC integration

Cisco UCM, Microsoft Teams Phone, Avaya, RingCentral integration.

04 / 08

Number management

Local, toll-free and DDI provisioning across geographies.

05 / 08

HA & DR design

Geographically redundant SBC and trunk architecture.

06 / 08

Voice security

Toll-fraud monitoring, encryption and access controls.

07 / 08

Recording & compliance

Call recording for compliance and quality.

08 / 08

Voice analytics

Call quality, MOS, jitter and packet-loss analytics.

03Outcomes

Numbers that
matter.

Typical outcomes Cylentrix has delivered on VoIP & SIP Trunking engagements. Specific metrics depend on baseline, scope and operating cadence.

99.99%
Voice platform availability

Engineered for outcomes that survive a steering-committee review.

MOS 4.3+
Typical call-quality score

Engineered for outcomes that survive a steering-committee review.

HA
SBC and trunk architecture

Engineered for outcomes that survive a steering-committee review.

Toll-fraud
Monitoring and protection

Engineered for outcomes that survive a steering-committee review.

04Service Tiers & SLA

Engineered
SLAs at every tier.

Service tiers are engineered around real operations cadence, not RFP boilerplate. Each tier ships with documented SLAs and named accountability.

FOUNDATION

Run-state operations

P1 RESPONSE15 min
AVAILABILITY99.5%+
REPORTINGMonthly
REVIEWSQuarterly
ENTERPRISE

Full operations + uplift

P1 RESPONSE5 min
AVAILABILITY99.95%+
REPORTINGReal-time
REVIEWSMonthly
MISSION-CRITICAL

Multi-site, multi-region

P1 RESPONSE2 min
AVAILABILITY99.99%+
REPORTINGReal-time
REVIEWSBi-weekly
SOVEREIGN

Regulated & sovereign workloads

P1 RESPONSE1 min
AVAILABILITY99.999%
RESIDENCYIn-country
CLEARANCEAs reqd
05Tools & Platforms

Vendor-neutral. Engineering-led.

Cylentrix is vendor-neutral. We select platforms against use case and operating model — not vendor relationships.

Ribbon SBCAudioCodesOracle SBCCisco UCMMicrosoft Teams PhoneAvayaRibbon SBCAudioCodesOracle SBCCisco UCMMicrosoft Teams PhoneAvayaRibbon SBCAudioCodesOracle SBCCisco UCMMicrosoft Teams PhoneAvaya
06Frequently Asked

Questions about
VoIP & SIP Trunking.

Talk to an architect
What is the typical onboarding timeline?

Onboarding for VoIP & SIP Trunking typically runs 4-8 weeks from contract for foundation tier; longer for mission-critical multi-site engagements. Time-to-first-value is engineered around acceptance gates, not vendor calendars.

How is pricing structured?

Pricing combines a baseline managed-service run-rate with consumption-linked components for variable workload. Multi-pillar engagements (cyber + IT + telecom) typically deliver 18-30% lower TCO vs siloed vendors.

Do you support hybrid and multi-cloud environments?

Yes. VoIP & SIP Trunking engagements regularly span on-prem, AWS, Azure and GCP. Engineering and operations are unified across these environments under a single accountable model.

Are services available outside India?

Yes. Cylentrix operates across India, USA and Singapore — supporting clients globally with follow-the-sun coverage and regional engineering presence.

How is regulatory compliance handled?

Each engagement ships with a control-evidence pack mapped to the relevant regulatory frameworks (RBI, SEBI, IRDAI, ISO 27001, SOC 2, PCI-DSS, HIPAA, GDPR, DPDPA). Quarterly business reviews include compliance posture as a standing agenda item.

READY WHEN YOU ARE

Build the
boundaryless enterprise.

Book a 30-minute strategy call with a Cylentrix principal — under NDA on request, no slideware, no upsell pitch.

RESPONSE WITHIN 1 BUSINESS DAY · NDA AVAILABLE ON REQUEST