End-to-end MSP — strategy, operations, escalation and continuous improvement. Engineered around your business, measured against your outcomes.
MSPs that ticket-tick don't transform. Cylentrix runs MSP engagements as accountable operating partners: dedicated client-success leadership, continuous improvement, and quarterly business outcomes — not just SLA scorecards.
A complete capability set engineered, deployed and operated by Cylentrix engineers — measured against documented client outcomes.
L1/L2/L3 support with SLA-backed resolution.
Workstation, laptop, mobile and collaboration platform management.
LAN, WAN, Wi-Fi, NGFW operations integrated with NOC.
On-prem, hybrid and multi-cloud infrastructure operations.
Tier-3 support for ERP, CRM, custom and SaaS applications.
Quarterly RCA roll-ups, automation roadmap, FinOps tuning.
OEM and carrier escalation as a single point-of-contact.
ITAM, license compliance, audit-ready reporting.
Typical outcomes Cylentrix has delivered on Managed IT Services engagements. Specific metrics depend on baseline, scope and operating cadence.
Service tiers are engineered around real operations cadence, not RFP boilerplate. Each tier ships with documented SLAs and named accountability.
Cylentrix is vendor-neutral. We select platforms against use case and operating model — not vendor relationships.
Onboarding for Managed IT Services typically runs 4-8 weeks from contract for foundation tier; longer for mission-critical multi-site engagements. Time-to-first-value is engineered around acceptance gates, not vendor calendars.
Pricing combines a baseline managed-service run-rate with consumption-linked components for variable workload. Multi-pillar engagements (cyber + IT + telecom) typically deliver 18-30% lower TCO vs siloed vendors.
Yes. Managed IT Services engagements regularly span on-prem, AWS, Azure and GCP. Engineering and operations are unified across these environments under a single accountable model.
Yes. Cylentrix operates across India, USA and Singapore — supporting clients globally with follow-the-sun coverage and regional engineering presence.
Each engagement ships with a control-evidence pack mapped to the relevant regulatory frameworks (RBI, SEBI, IRDAI, ISO 27001, SOC 2, PCI-DSS, HIPAA, GDPR, DPDPA). Quarterly business reviews include compliance posture as a standing agenda item.
Book a 30-minute strategy call with a Cylentrix principal — under NDA on request, no slideware, no upsell pitch.