Unified voice operations spanning PSTN, SIP, mobile and softphone — engineered for distributed workforces and contact-centre operations.
Voice has fragmented across desk phone, mobile, softphone and Teams. Cylentrix engineers voice as one unified operating fabric — same identity, same number, same compliance regardless of device.
A complete capability set engineered, deployed and operated by Cylentrix engineers — measured against documented client outcomes.
Microsoft Teams Phone, Cisco Webex Calling, Zoom Phone — engineered.
Mobile-first calling with secure softphone and number federation.
Where required — desk phones, DECT for warehousing and retail.
Bulk number portability and rationalisation projects.
MIFID, RBI and SEBI-aligned call recording where required.
E911/E112 integration with location-aware routing.
Single identity-driven directory across geographies.
Quality, capacity and usage analytics.
Typical outcomes Cylentrix has delivered on Voice Communication engagements. Specific metrics depend on baseline, scope and operating cadence.
Service tiers are engineered around real operations cadence, not RFP boilerplate. Each tier ships with documented SLAs and named accountability.
Cylentrix is vendor-neutral. We select platforms against use case and operating model — not vendor relationships.
Onboarding for Voice Communication typically runs 4-8 weeks from contract for foundation tier; longer for mission-critical multi-site engagements. Time-to-first-value is engineered around acceptance gates, not vendor calendars.
Pricing combines a baseline managed-service run-rate with consumption-linked components for variable workload. Multi-pillar engagements (cyber + IT + telecom) typically deliver 18-30% lower TCO vs siloed vendors.
Yes. Voice Communication engagements regularly span on-prem, AWS, Azure and GCP. Engineering and operations are unified across these environments under a single accountable model.
Yes. Cylentrix operates across India, USA and Singapore — supporting clients globally with follow-the-sun coverage and regional engineering presence.
Each engagement ships with a control-evidence pack mapped to the relevant regulatory frameworks (RBI, SEBI, IRDAI, ISO 27001, SOC 2, PCI-DSS, HIPAA, GDPR, DPDPA). Quarterly business reviews include compliance posture as a standing agenda item.
Book a 30-minute strategy call with a Cylentrix principal — under NDA on request, no slideware, no upsell pitch.